Role: CSG IT Enablers Contact Support Group
CSG is Capgemini's Cloud & Infra Services' (CIS) first line of defense managing IT infrastructure incidents and service requests via Business Intelligence Approach using legacy (email and voice) and digital contact channels (chat, SSP, BOTs etc). CSG works in cohesion to offer optimized, proactive, predictive and user centric IT support solutions for Capgemini’s CIS division global customer base.
Job Description:
1)Ticket Management
2)Business intelligence
3)Service Delivery
4)Customer Management
5)CHIP
6)Service email retrieve
7)Knowledge Management
8)Service Marketing
Desired Skills:
1)Should have excellent communication and English speaking skills
2)Basic computing skills
3)Willing to work in a 24/7 environment
Eligibility Criteria:
1)Degree and Diploma graduates(3-year graduation)
2)Year of Passing: 2021, 2022
Salary: 2.75 LPA
Job Location : Kolkata / Bangalore / Pune
NOTE: Should be open to sign Service Level Agreement and KPIs
Apply Link: