Role: Associate Analyst
Requirements:
1)Demonstrate excellence in customer service skills by keeping a positive, caring, can-do attitude toward our customers
2)Address and resolve customer concerns and issues in a timely manner
3)Document all events and interactions in SalesForce by creating, tracking, and closing cases when issues are resolved
4)Responsible for learning product platforms and ancillary products quickly and providing accurate information about them to our customers
5)Independently collects and tracks information and details of the problem
6)Troubleshoot customer issues using remote desktop software.
Skills Required:
1)Strong knowledge of web-browser-based technologies
2)Experience with HRIS, CRM, and/or ATS is a plus
3)Good knowledge in HTML & CSS.
Eligibility Criteria:
1)B.Tech/BCA/MCA/B.Sc
2)Year of Passing: Not Mentioned
Salary: 3 to 3.5 LPA
Location: Hyderabad
Apply Link: Click Here
Tags
Global Logic