Role : Technical Support (Night Shift)
Roles and Responsibilities:
1)Provide technical assistance to customers, investigate thoroughly on the issues reported for PTC’s products and address related questions. Guide or provide general best practices following quality management procedures.
2)Utilize PTC’s case management tool to log issues, track associated status and related activities following the Service level targets.
3)Create, improve and publish knowledge articles for re-use by PTC customers, employees and other relevant stakeholders
4)Opportunities to train, mentor, as well as participate in training programs.
Must have:
1)0-3 years’ experience in a similar support services or software development field i.e. hands on/practical/business environment that utilizes technical and soft skills
2)Object oriented programming background using Java.
Eligibility Criteria:
1)Year of Passing : 2022
2)B.E. / B.Tech, MCA
3)Eligible Branch : CSE/IT
Salary: INR 7,50,000 + night shift allowance.
Joining Location: Pune
Apply Link:
Tags
PTC