Job Description:
1)Should have basic knowledge on ITIL process and international Client handling over the phone and email
2)Meet established service level metrics for call response, technical support and customer service
3)Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
4)Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
5)Follow and complete IT Service desk opening and closing checklists
6)Research and update knowledge base for solutions that can be used to provide first call or contact resolution
7)Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting.
Eligibility Criteria:
1)BSc (CS/IT/Electronics,EEE,Circuital) & BCA
2)60% or 6 CGPA and above throughout in 10th, 12th and Graduation
3)No Live backlogs at the time of registration.
4)Year of Passing: 2023
Salary: 3 LPA(First 3 months 15k per month)
Service Agreement : 2 years/2 Lakhs
Apply Link: Click Here