ICICI Bank Phone Banking services help customers avail a host of banking features primarily through the phone channel. The Phone Banking Channel at the Bank is strongly connected to all business groups to design service architecture for enabling the customer journey, and relaying customer feedback to the product teams. It also supports international branches and ICICI Direct in their phone banking requirements. It is a 24/7 channel designed to enable the transaction capability of a customer and offer products across the financial spectrum to boost the customer portfolio.
As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need. Phone banking officer is responsible for resolving customer queries over the phone on a day -to-day bases providing efficient service, providing customers with relevant products and service information and cross-selling various banking products to our existing customers over the phone.
Roles and Responsibilities:
1)Handling and resolving customer complaints/ queries over phone
2)Providing customers with relevant product and service information
3)Cross selling various banking products to customers over phone
Skills Required:
1)Fluency in spoken English & Hindi language
2)Open to work in rotational shifts
Eligibility Criteria:
1)Any Graduate can apply.
2)Year of Passing: 2015 to 2023
3)Experience: 0 to 4 years
Location: Hyderabad,Mumbai
Apply Link: Click Here