Roles and Responsibilities:
- Works under general supervision performing Tier 1 specific tasks. Functions as a Tier 1 escalation point for well-defined incidents and basic problems.
- Supports and maintains servers, networks, messaging, mainframes, database environments, and/or host infrastructures.
- May support customer proprietary, COTS, or Unisys applications. Responds to service outages and other problems/issues.
- Provides support for simple troubleshooting requirements.
- Perform incident restoration and implements standard changes.
- Coordinate with vendors using SOPs.
- Expected to escalate to Resolver Groups as per defined escalation procedures.
- May be required to work in rotational shifts (24×7 shifts applicable) and provide on-call support if required.
Skills Required:
- Excellent verbal and written communication skills.
- Have good knowledge of Salesforce query languages like SOQL and SOSL.
- Have knowledge of have in-depth knowledge of governor limits and best practices.
- Perform development, unit testing, and implementation as it relates to Salesforce.com software and the Force.com platform.
- Have good knowledge of design and implementation using Apex classes, triggers, workflows, Salesforce Lightning (aura), VisualForce pages, controllers, batch process, and extensions.
- Ability to support multiple clients/ technologies as part of shared support delivery.
- Evaluate business requirements and resolve potential Salesforce-enabled components (Should be able to determine when to use customization vs configuration).
Eligibility Criteria:
1)Any graduate can apply
2)Year of Passing: 2016 to 2023
Location: Bangalore
Apply Link: Click Here