1)Replying to e-mail queries, requests, concerns, and Google Play Store reviews on behalf of OLX
2)Call customer as per the process as and when required
3)Ensuring quality responses to all queries and complaints; maintaining and adhering to quality standards as per laid down SOPs
4)Acknowledging and resolving customer complaints on priority
5)Following first time right approach in providing accurate resolution and reducing re-open cases
6)Maintaining the first response time within defined SLAs for Email and Social Media tickets.
Skills Required:
1)Strong customer service skills and a demonstrated ability to take initiative and be professionally persistent
2)Working knowledge of CRM tools would be an added advantage
3)Must possess ability to navigate multiple systems at once and multi-task.
Eligibility Criteria:
1)Any Graduate can apply.
2)Year of Passing: 2016 to 2023
Apply Link: Click Here
Tags
OLX