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About the Role:
As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need. Phone banking officer is responsible for resolving customer queries over the phone on day-to-day bases providing efficient service, providing customers with relevant products and service information and cross selling various banking products to our existing customers over the phone. To do so, it is imperative to develop a thorough understanding of the customer''s profile, demographics, banking behaviour and portfolio. Hence, this role will also require you to have a flair for identifying sales opportunities and driving revenue, while keeping NPS at the core of your engagement.
Roles & Responsibilities:
- Handling and resolving customer complaints/ queries over phone
- Providing customers with relevant product and service information
- Build products that are fair to the customer and fair to the bank
- Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings
- Support bank broad training efforts to improve staff knowledge as well as continuously enhance referral results and cross selling
- Being compliant with information security norms and quality process norms
Key skills:
- Strong communication (both oral and written) and negotiation skills and ability to articulate own point of view
- Making a customer feel valued by actively listening to customer grievances
- Willingness to work with various teams for on-ground support and deliver enablers as required
- Address customer concerns by providing a viable solution
Eligibility Criteria:
1)Any Graduate can apply
2)Experience: 0 to 5 years
Location: Chennai