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About IBM:
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Role and Responsibilities:
We are looking for Software Engineers who are self-starters, quick learners, and who enjoy working in a challenging, fast paced environment. Members of our teamwork with the world's leading companies in industries including banking, commerce, insurance, social media, transportation and governments as they enable their mission critical business applications via the web.
Responsibilities:
- Providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills.
- Performing and managing medium to complex production (Technical) support tasks and activities that require beginner to subject matter knowledge regarding application and its functionality.
- In addition to determining recommendations for problem resolution, our engineers communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem's root cause.
- Our engineers continually flex their technology skills through driving problem resolution using improvements to existing and/or new technical support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients.
- This position is specifically for Technical Support Engineer candidates who will be part of a worldwide team responsible for diagnosing and troubleshooting appliance hardware, software & firmware problems within IBM Automation spanning multiple operating systems, virtual, and cloud.
- Must be willing to work on a weekend rotation to lead diagnosis of critical customer outages.
Required Technical and Professional Expertise:
- Distributed/UNIX/Linux operating systems
- Knowledge of public or private cloud and knowledge of infrastructure and software
- Knowledge of IBM Storage technologies eg. V7000, FS900
- Understanding of Networking
- Knowledge on Compute, VMs - VMWare, KVM
- Working knowledge of database systems
- Ability to troubleshoot and identify the root cause of issues
- English language skills including read, write and speak
Preferred Technical and Professional Expertise:
- Communication and customer focus skills – be able to understand customer problems and articulate complex problems
Eligibility Criteria:
1)BE/BTech/ME/MTech/MSC/MCA
2)All Branches Eligible
3)Year of Passing: Not Mentioned
Location: Bangalore