Instructions To Be Followed Before Applying for the Job:
Read the Job Description: Start by carefully reading the job description. Make sure you understand what the job involves.
Check Your Skills: Compare the skills they're looking for with what you know how to do. Figure out where you're strong and where you might need to learn more.
Check Eligibility Criteria: Look at the qualifications they want, like education and experience. Make sure you have what they're asking for.
Update Your Resume and Cover Letter: Change your resume and cover letter to match the job. Highlight the things that make you a good fit.
Learn About the Company: Take some time to find out about the company you want to work for. Understand what they do and what they care about. This helps you show you're interested in them.
Responsibilities:
- Provide resolution to maintain standards of quality
- Review content and provide resolution based on prescribed guidelines
- Recognize trends and patterns and raise issues timely
- Provide insights to help improve the support to the users
- Maintain a thorough understanding of process and policies
- Provide excellent customer service to our customers
- This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.
Preferred:
- Effective probing skills and analyzing / understanding skills
- Problem solving skills with customer centric approach
- Must be able to work on a flexible schedule (including weekend shift work)
Eligibility Criteria:
1)Any Graduate (PG an added advantage)
2)Year of Passing: 2016 to 2024
3)Location: Hyderabad