Instructions To Be Followed Before Applying for the Job:
Read the Job Description: Start by carefully reading the job description. Make sure you understand what the job involves.
Check Your Skills: Compare the skills they're looking for with what you know how to do. Figure out where you're strong and where you might need to learn more.
Check Eligibility Criteria: Look at the qualifications they want, like education and experience. Make sure you have what they're asking for.
Update Your Resume and Cover Letter: Change your resume and cover letter to match the job. Highlight the things that make you a good fit.
Learn About the Company: Take some time to find out about the company you want to work for. Understand what they do and what they care about. This helps you show you're interested in them.
Read the Job Description: Start by carefully reading the job description. Make sure you understand what the job involves.
Check Your Skills: Compare the skills they're looking for with what you know how to do. Figure out where you're strong and where you might need to learn more.
Check Eligibility Criteria: Look at the qualifications they want, like education and experience. Make sure you have what they're asking for.
Update Your Resume and Cover Letter: Change your resume and cover letter to match the job. Highlight the things that make you a good fit.
Learn About the Company: Take some time to find out about the company you want to work for. Understand what they do and what they care about. This helps you show you're interested in them.
As a Technical Support Engineer, you will:
- Answer customer queries about product features and capabilities through phone, e-mail & chat.
- Efficiently troubleshoot technical issues reported by customers and assist them with in-product
- and third party configurations.
- Take ownership of the unresolved cases and coordinate with internal teams to ensure prompt resolution.
- Work closely with the Engineering and Product Management teams to escalate critical issues and
- provide suggestions for product enhancement.
- Coordinate with various internal teams during an incident, communicate the status effectively till
- resolution.
- Consistently meet SLA and other key performance metrics.
Requirements:
- Excellent verbal and written English communication skills
- Attention to detail and a strong desire to learn
- Willingness to work in night shifts and weekend shifts either permanently or on a rotational basis
- Should be flexible with all modes of Support - Email, Live chat and Calls
- Experience in Technical Support Engineer / Customer Success Specialist with an Email Service Provider OR Email Security Software Vendor OR Domain Hosting Provider would be an added advantage.
- Basic knowledge of Networking and Active Directory.
Note:
•Only the shortlisted candidates will be notified of the further rounds
Eligibility Criteria:
1)Any Graduate
2)Year of Passing: 2014 to 2024