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About- Mitsogo / Hexnode:
Hexnode UEM is an award-winning Unified Endpoint Management solution adopted by businesses to manage endpoints from a centralized console.
It offers a comprehensive mobility management software to support all major platforms such as Android, Windows, iOS, macOS, Fire OS, and Apple TVs.
Job Description:
We are looking for a Product Support Engineers with previous experience in handling International Clients- (APAC, EMEA and NAM )- B2B
What we appreciate:
- Assists users through Phone, Chat, Email, or tickets raised via Portal or from the Websites.
- Log, validate and diagnose user issues, on the full range of products and applications used.
- Provide user with a solution through information gathering, analytical troubleshooting and problem research, or route or escalate the user to the appropriate resolution group.
- Resolve customer queries and achieve customer delight.
- Ability to work effectively in a team environment Pleasant, professional, and courteous personality skill.
Requirements:
- Should be flexible working in Shifts.
- Willingness to Work on 24/5 rotational shifts.
- Good analytical and problem-solving skills
- Excellent Communication Skills and Passion for Customer Service
- Should have basic knowledge in multiple Platforms, Windows, MAC, iOS, Android etc.- Not Mandatory
Eligibility Criteria:
1)Any graduate
2)Year of Passing: 2015 to 2024
Location: Chennai