Instructions To Be Followed Before Applying for the Job:
Read the Job Description: Start by carefully reading the job description. Make sure you understand what the job involves.
Check Your Skills: Compare the skills they're looking for with what you know how to do. Figure out where you're strong and where you might need to learn more.
Check Eligibility Criteria: Look at the qualifications they want, like education and experience. Make sure you have what they're asking for.
Update Your Resume and Cover Letter: Change your resume and cover letter to match the job. Highlight the things that make you a good fit.
Learn About the Company: Take some time to find out about the company you want to work for. Understand what they do and what they care about. This helps you show you're interested in them.
Read the Job Description: Start by carefully reading the job description. Make sure you understand what the job involves.
Check Your Skills: Compare the skills they're looking for with what you know how to do. Figure out where you're strong and where you might need to learn more.
Check Eligibility Criteria: Look at the qualifications they want, like education and experience. Make sure you have what they're asking for.
Update Your Resume and Cover Letter: Change your resume and cover letter to match the job. Highlight the things that make you a good fit.
Learn About the Company: Take some time to find out about the company you want to work for. Understand what they do and what they care about. This helps you show you're interested in them.
We are looking to hire fresh Engineering graduates (BE /BTech) with IT (Information Technology /Computer Science) background. Successful candidates have to work in one or more technology, which may include Windows and Virtualization, Network, Data base (SQL and MY SQL), Storage and Backup area.
Successful candidates will go through basic training in all the technology areas and specific training in one of the technology areas to prepare them to handle various tasks related to respective technology.
Responsibilities:
- Proactive monitoring and conducting health checks of the IT environment.
- Working on user tickets
- Conduct remote troubleshooting.
- Ask targeted questions to diagnose issues.
- Test alternative pathways until you resolve an issue.
- Follow ITIL processes.
- Understand and follow all customer specific process.
- Work with seniors and team members
- Work in customer business hours
- Ready to work in out of business hours, including weekends if the job role demands.
- Direct unresolved issues to the next level
- Follow up with end user.
- Be ready to relocate to other locations of Zensar.
- Ticket triage / categorisation / prioritisation / assignment.
- Escalation of Major IT Incidents,
- AD user record currency, network Share access, account provisioning / termination
- Provide high quality customer service on inbound and outbound calls.
- Provide efficient and effective query resolution by taking ownership for first call resolution.
- Identify opportunities to provide information regarding other value-added services.
- Participate in formal and informal trainings.
- Adhere to all legislative requirements required for the role.
- Ensure Service Level compliance for Incidents and Requests
- Monitoring of the Service Desk queue, ensuring all tickets are dealt with in a timely and professional manner.
- Follow agreed or documented IT Operational Processes, and ensure they are consistently applied to maintain high quality and efficient IT service delivery.
- Maintain and improve on key performance indicators.
- Participation in improvement of the quality of the Service Delivery
- Active involvement in team and cultural change within the Service Desk team
- Follow all infosec security policies.
- Should be ready to work in 24 x 7 rotational shifts as demanded by this role.
Eligibility Criteria:
1)BE/BTech
Location: Maharashtra