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Our FINStart Rotational Program opportunities will be available soon! In the meantime, we would love to engage with those who are looking to kick start their career in 2024 and be part of our talent pool.
Please apply online here to leave your details and we'll be back in touch as soon as we're ready to welcome your application.
About our FINStart Rotational Program
This unique development program is an excellent opportunity to accelerate your career, by enhancing your skills, building meaningful relationships, and participating in challenging and innovative projects while rotating through various areas of the firm.
You will be supported with mentorship and training throughout the program to help guide your career development and while you take on various challenges you will get to work with awesome people in a highly collaborative environment.
Responsibilities:
- Respond to customer requests.
- Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams.
- Update clients on the progress towards issue resolution.
- Participate in client (phone) meetings, WebEx sessions.
- Support key operational relationships with Clients. Support Client On-boarding activities, day-to-day client interactions while identifying and prioritizing key client service issues.
- Support and coordinate the execution of the processes enabling successful client contract activities associated with renewals, extensions, changes, revisions, amendments, obligations review etc. Management of the intake of new business/services requests and pricing changes as well as the client roadmap for established opportunities.
- Professional Services (PS) opportunity identification, qualification, assessment, and proposal developing pipeline of opportunities that contribute to overall PS targets.
- Support in creating a best in class client experience liaising between client and other parts of Finastra (Product Mgmt., Technology, Shared Services, and Operations).
- Identifies risks through client journey mapping and service gap analysis and provides input for consideration to the line of business risk register as appropriate.
Requirements:
- A desire to learn and grow professionally across one or various functions within the firm
- Knowledge in Business, Commerce, Management, or related disciplines
- Knack for building relationships at all levels, negotiation, and stakeholder management
- Exceptional customer service skills
- Strong communication skills
- Curious and comfortable with ambiguity
- Flexibility and ability to work in a fast-paced environment
- Demonstrated problem solving and analytical skills
- Self-starter, ability to work in a virtual environment as needed
Eligibility Criteria:
1)Any Graduate
Location: Bangalore