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About Cognizant
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital
Job Responsibilities:
- Manage and maintain customer data with precision to ensure accuracy and reliability.
- Address and resolve customer complaints efficiently to enhance customer satisfaction.
- Utilize Advanced Excel skills to analyze and interpret customer data for actionable insights.
- Provide timely and effective communication with customers to address their concerns and queries.
- Collaborate with cross-functional teams to ensure seamless customer service operations.
- Implement best practices in customer management to improve service quality and efficiency.
- Monitor and report on customer service metrics to identify areas for improvement.
- Develop and maintain documentation related to customer interactions and complaint resolutions.
- Ensure compliance with industry regulations and company policies in all customer management activities.
- Conduct regular reviews of customer feedback to identify trends and areas for improvement.
- Assist in the development and implementation of customer service training programs.
- Support the continuous improvement of customer service processes and systems.
- Contribute to the overall success of the company by enhancing customer satisfaction and loyalty.
Requirements:
- Possess strong proficiency in Advanced Excel for data analysis and reporting.
- Demonstrate experience in Customer Management within the Life Sciences sector.
- Exhibit expertise in Complaint Management with a focus on resolving issues effectively.
- Show excellent communication skills for interacting with customers and internal teams.
- Have a keen eye for detail to ensure accuracy in customer data management.
- Display the ability to work collaboratively in a team-oriented environment.
- Bring a proactive approach to identifying and addressing customer service challenges.
Certifications Required:
1)Certified Customer Service Professional (CCSP) Advanced Excel Certification.
Eligibility Criteria:
1)Any graduate
2)Experience: 0 to 3 years
Location: Kolkata