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Job Summary:
We are seeking a dedicated and proactive Product Support Engineer to join our team. This role involves assisting users across various platforms through phone, chat, email, and support tickets. The ideal candidate will demonstrate strong analytical skills and a commitment to exceptional customer service.
Key Responsibilities:
- Assist users via phone, chat, email, or support tickets raised through our portal or website.
- Log, validate, and diagnose user issues across our full range of products and applications.
- Provide solutions through information gathering, analytical troubleshooting, and problem research.
- Escalate issues to the appropriate resolution group when necessary.
- Resolve customer queries effectively to ensure customer satisfaction and delight.
- Collaborate effectively within a team environment while maintaining a pleasant, professional, and courteous demeanor.
Role: Product Support Engineer
About Mitsogo:
Mitsogo is a leading provider of Business Mobility & Digital Workspace Management solutions headquartered in San Francisco, California and with offices worldwide. Mitsogos Enterprise Software division, Hexnode was founded on a mission to build the future of business mobility around intelligent tools that simplify the way people work. Hexnode’s award-winning UEM has empowered organizations in over 100 countries with a centralized platform for enterprise-wide devices, app, content, identity and threat management.
Eligibility Criteria:
1)BTech/BE Any Stream are eligible to apply.
2)Year of Passing: 2023, 2024
Salary: 4 LPA
Location: Chennai