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Read the Job Description: Start by carefully reading the job description. Make sure you understand what the job involves.
Check Your Skills: Compare the skills they're looking for with what you know how to do. Figure out where you're strong and where you might need to learn more.
Check Eligibility Criteria: Look at the qualifications they want, like education and experience. Make sure you have what they're asking for.
Update Your Resume and Cover Letter: Change your resume and cover letter to match the job. Highlight the things that make you a good fit.
Learn About the Company: Take some time to find out about the company you want to work for. Understand what they do and what they care about. This helps you show you're interested in them.
Read the Job Description: Start by carefully reading the job description. Make sure you understand what the job involves.
Check Your Skills: Compare the skills they're looking for with what you know how to do. Figure out where you're strong and where you might need to learn more.
Check Eligibility Criteria: Look at the qualifications they want, like education and experience. Make sure you have what they're asking for.
Update Your Resume and Cover Letter: Change your resume and cover letter to match the job. Highlight the things that make you a good fit.
Learn About the Company: Take some time to find out about the company you want to work for. Understand what they do and what they care about. This helps you show you're interested in them.
A synopsis of a 'Transportation Specialist' role:
A Transportation Specialist at ROC facilitates flow of information between different stakeholders (Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity.
Transportation Specialist at ROC works across two verticals - Inbound and Outbound operations.
* Inbound (IB) Operations deals with Vendor/Shipper/Carrier/Amazon Sites relationship, ensuring that the freight is picked-up on
time and is delivered at destination sites as per the given appointment.
* Outbound (OB) Operations deals with Amazon Sites/Carrier/Carrier Hub/Shipper destination sites relationship, ensuring that the
outbound truck leaves Amazon sites/Shipper origin sites to deliver customer orders as per promise.
* Transportation Specialists addresses any potential issues such as appointment bookings, reschedules, in-transit disruptions,
weather impact situations etc. occurring during the lifecycle of pick-up to delivery.
* In addition to the IB or OB operations, transportation specialists support variety of tasks such as load scheduling, load
cancelations, supporting network capacity management, coordinating with non-Amazon transportation organization such as rail,
sea organizations, manage remote gate-houses, managing equipment availability, equipment maintenance and such.
A Transportation Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking
real-time decisions. An ideal candidate should be able to understand the requirements from sites/carriers/shippers/drivers and be
able to analyze data and effectively communicate the resolution or actions with an effort to meet the network speed and customer
promise. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written
and oral form. Transportation Specialist should be able to ideate process improvements and should have the zeal to drive them to
conclusion.
Roles & Responsibilities:
* Communicate with external customers (Carriers, Vendors/Suppliers, Shippers, Drivers) and internal customers (Amazon sites,
business teams and stakeholders)
* Maintain high-standards of quality and productivity standards in all transactions or conversations
* Must be able to understand the size of problem and systemically escalate problems to the relevant owners and teams and follow
through the closure of the issues
* Core responsibilities include working with Amazon Internal tools, MS Outlook, Word and Excel
* Must be able to quickly understand the business impact of the trends and make decisions in the best interest of customers and
the organization based on available data.
* Work within various time constraints to meet critical business needs
* The organizational support runs across rotational shifts (24*7, 365 days) to support NA and EU regions. Candidates are expected
to be flexible with such requirements while there are reasonable accommodations for employees with special circumstances.
Basic qualifications:
Freshers with no experience must have strong English communication skills through various means (verbal, written, or assisted
communication methods)
Eligibility Criteria:
1)Any under graduate (18+ years age), any graduate/post graduate
2)0-5 years of experience in customer support/operations support
Location: Hyderabad
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