Role: Customer Support Analyst
Job Responsibilities:
1)Customer handling skills – Call etiquettes
2)End to End ticket management.
3)Basis ITIL concepts of Incident, problem & change management is must
4)Experience in managing voice & non-voice support (Calls, chats & email).
5)Adhering to SLAs like response time of an email & chat. ASA for calls.
6)Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role.
7)Process incoming service requests, incidents and change requests and formulate appropriate response.
Qualifications:
1)Any Graduate can apply.
2)Experience: 0 to 1 year
3)Excellent Customer service (Phone / Chat / Emails).
4)Excellent spoken English Language proficiency.
5)Proficient with MS-Office
6)ServiceNow experience preferred.
7)Exposure to application support, ITIL framework etc.
8)Customer Service experience
Year of passing: Not Mentioned
Salary: 5 LPA
Location: Hyderabad
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