Role: Technical Support Engineer
1)Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
2)Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bugs with application owners
3)Uses troubleshooting techniques to identify network-related issues
4)Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
5)Help employees with access & account issues based on defined/documented guidelines, policies and procedures
6)Attends required technical training sessions and makes effective use of KBs to address issues efficiently
7)Complies with schedule adherence to ensure the overall service level targets are achieved
8)Identifies and provides input on unique (or) recurring user problems.
Eligibility Criteria:
1)Any Graduate can apply
2)Year of passing: 2017,2018,2019,2020,2021 and 2022
Salary: 2.5 to 4.5 LPA
Location: Hyderabad
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Css Corp