Role: Service Desk Agent
About Company :
Fujitsu Consulting India Private Limited (FCIPL) is the IT services consulting arm of Fujitsu Group. Fujitsu Consulting integrates the core expertise of the Fujitsu companies and its partners to deliver complete business solutions in the areas of IT Consulting, Managed Infrastructure Services, Application Services and ERP. Fujitsu Consulting India is a Global Delivery Centre and is ably supported by its skilled workforce across development centers in Pune, Bangalore, NOIDA and Hyderabad to enable delivery of services to more than 36 countries.
Job Responsibilities:
1.Should be handling Call / Chat / Email Support to end users
2.Identifies issues create Service Request or Incident based on the issue type, and provide L1 resolution, on call
3.Should flag any priority incidents immediately to the SME
4.Ensures Incident records are kept up to date throughout the life of the Incident, additional information is documented as it becomes available, and progress updates/user chases and other actions are taken towards resolution
5.Ensures that Incidents which are resolved without leaving the Service Desk are flagged as being a First Time Fix
6.Executes required tracking of knowledge base usage and opportunities (voting and rating as required) as well as Sense and Respond activities/actions.
7.Understands and operates escalation procedures - escalates and progresses incidents as required whilst keeping the user informed
8.Records Incidents/Changes/Service Requests within the Incident Management tool and assigns to the appropriate Resolver.
Eligibility Criteria:
1)B.A, B. Com, BSc & BCA
2)Year of passing: 2022 and 2023
Job location: Pune
Salary- 2.5 to 3 LPA
Service Agreement: 2 Years
Apply Link:
Tags
Fujitsu